Privacy Policy & Website Terms
Last updated 11 October 2026
Privacy Policy
How we collect, use and protect your personal information
This Privacy Policy explains how we collect, use, share and protect your personal information when you visit www.kabncompany.com, make an enquiry, book or stay at one of our cabins, or otherwise contact us. It also explains your rights and how to use them. If anything is unclear, please get in touch.
1. Who we are
Kabn is the trading name of Kabn One Limited, a company registered in England and Wales under company number 11940157, whose registered office is at The Granary, Hermitage Court, Hermitage Lane, Maidstone, Kent ME16 9NT, United Kingdom. Our VAT number is GB410732635. ("Kabn", "we", "us", "our".)
We are the controller of the personal information described in this policy, which means we decide how and why it is used. We are not required to appoint a Data Protection Officer; privacy matters are handled directly by our founders. You can contact us at info@kabncompany.com or on +44 7392 712465.
2. Information we collect
Information you give us
- Contact details: your name, email address, phone number and postal or billing address.
- Booking details: the cabin and dates you book, the number of guests and their names, arrival time, any dog you bring, and your booking history with us.
- Payment details: payments are taken securely by our booking system and payment providers. We see confirmation of payment and limited details (such as the last four digits of a card), but we do not see or store your full card number.
- Communications: emails, messages (including WhatsApp and SMS), calls, reviews and feedback you send us.
- Preferences and requests: such as celebrations, extras or experiences you ask us to arrange.
- Health or accessibility information: only if you choose to tell us, for example a dietary requirement, allergy or accessibility need, so we can look after you properly. This is "special category" information and we use it only with your explicit consent and only for that purpose.
- Guest register details: UK law requires accommodation providers to record the full name and nationality of every guest aged 16 or over. For guests who are not British, Irish or Commonwealth citizens, we must also record passport (or other identity document) number and place of issue, and your next destination if known.
- Newsletter sign-ups: your name and email address if you join the Kabn Guest List.
- Job applications: if you apply to work with us, the information in your application.
Information collected automatically
- Device and usage information: IP address, approximate location (town or region, derived from your IP address), browser and device type, pages viewed and how you arrived at our website.
- Cookies and similar technologies: see Cookies and analytics. Non-essential cookies are only used if you allow them.
- Live CCTV images: from cameras covering outside areas at our cabin locations. These are viewed live only and are not recorded. See CCTV at our cabins.
3. Where your information comes from
- Directly from you, when you book, enquire, message us, sign up to updates or stay with us.
- From the person who made a booking, if you are a member of their party.
- From booking platforms and travel partners, if you book through them, which pass us the details needed to manage your stay.
- Automatically, through your use of our website and our live CCTV cameras.
4. How we use your information, and our lawful basis
Data protection law requires us to have a lawful basis for each use of your information. Ours are:
| What we do | Lawful basis |
|---|---|
| Take and manage your booking, process payment, send arrival information and look after you during your stay | Performance of a contract with you |
| Respond to enquiries and messages | Our legitimate interests in running our business and helping you (or contract, if it relates to a booking) |
| Keep financial, VAT and tax records, and the guest register required by law | Legal obligation |
| Use health or accessibility information you give us | Your explicit consent |
| Live CCTV monitoring of outside areas for security and crime prevention | Our legitimate interests in protecting guests, staff and property |
| Keep our website secure and working | Our legitimate interests (strictly necessary cookies need no consent) |
| Analytics and advertising cookies | Your consent, which you can withdraw at any time |
| Send you news and offers by email, including the Kabn Guest List | Your consent, or for past guests, our legitimate interests in telling you about similar stays (you can opt out at any time) |
| Ask for feedback or reviews after your stay | Our legitimate interests in improving our service |
| Establish, exercise or defend legal claims, and prevent fraud | Our legitimate interests and legal obligation |
| Consider job applications | Steps taken at your request before entering a contract, and our legitimate interests |
Where we rely on legitimate interests, we have balanced them against your rights and you can object at any time (see Your rights). We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.
5. Who we share your information with
We do not sell your personal information. We share it only where necessary, with:
- Service providers who act on our behalf and may only use it on our instructions, including our booking and property management system ( InnStyle), payment processors, our website platform (Duda), our email and office software providers, messaging services used for guest communication (such as WhatsApp, and Twilio for SMS and WhatsApp messages), our newsletter provider, software and AI tools that help us manage messages and run the business (under contracts that restrict how they use your information), our cookie consent provider (Termly), analytics and advertising providers (only with your consent, see Cookies), and our CCTV system provider.
- People who help us deliver your stay, such as our housekeeping team, and our partners and Kabn Ambassadors if you book an experience with them (we share only what is needed to arrange it).
- Booking platforms you used to book with us, which have their own privacy policies.
- Other companies in the Kabn group, where needed to run the business, under the same protections as this policy.
- Professional advisers such as accountants, lawyers and insurers.
- Authorities such as the police, the Home Office, HMRC or courts, where the law requires it or where necessary to prevent crime or protect someone's safety.
- A buyer or investor, if all or part of our business is sold or restructured, in which case your information will remain protected in line with this policy.
6. Cookies and analytics
Cookies are small files stored on your device when you visit a website; similar technologies include pixels and local storage. When you first visit, our cookie banner lets you accept or reject non-essential cookies, and nothing non-essential is set unless you allow it. You can change your mind at any time using Manage consent preferences, or by deleting cookies in your browser settings. Rejecting cookies will not stop the website working.
| Type | What they do | Providers |
|---|---|---|
| Strictly necessary (always on) | Make the website and booking pages work, keep them secure, and remember your cookie choices | Duda (our website platform), Termly, InnStyle (booking system) |
| Analytics (with consent) | Show us how visitors use the website (pages visited, clicks and scrolling) so we can improve it. Microsoft Clarity may record anonymised sessions of how the page is used; it masks what you type. | Google Analytics, Microsoft Clarity, Adobe Analytics (via InnStyle) |
| Advertising (with consent) | Measure how well our adverts work and show relevant Kabn adverts on other websites | Google Ads, Microsoft Advertising (Bing) |
The full, up-to-date list of individual cookies, with their names and how long they last, is shown in our consent preferences panel. Most last between the end of your visit and 13 months.
Find out more: how Google uses information from sites that use its services, the Google Analytics opt-out add-on, Google ad settings, and the Microsoft privacy statement.
7. Marketing
We will only send you marketing emails if you have agreed to receive them, or if you have stayed or booked with us before and did not opt out, in which case we will only tell you about similar stays and experiences. Every marketing email includes an unsubscribe link, and you can also opt out by emailing info@kabncompany.com. Opting out of marketing will not affect messages we need to send you about a booking.
8. CCTV at our cabins
We use CCTV cameras covering outside areas of our cabin locations, such as entrances, paths and parking, for the security of guests, staff and property and to prevent and detect crime. Cameras never cover the inside of the cabins. Signs are displayed on site.
Our cameras are for live viewing only. We do not record or store any footage. Live images can be viewed only by authorised members of our team, and only for security purposes.
9. International transfers
Some of our service providers (for example Google, Microsoft and our website platform) store or access information outside the UK, including in the European Economic Area and the United States. When this happens we make sure your information is protected, by using countries the UK recognises as providing adequate protection (including the UK–US "Data Bridge" for certified US companies), or by putting in place approved safeguards such as the UK International Data Transfer Agreement or Addendum.
10. How long we keep your information
- Booking, payment and stay records: 6 years from the end of the financial year of your stay, to meet tax and accounting rules.
- Enquiries that do not lead to a booking: up to 2 years.
- Marketing preferences: until you unsubscribe. We then keep a minimal record so we do not contact you again.
- Guest register details: 12 months from your stay, as the law requires, then deleted.
- CCTV: nothing is kept, as our cameras are live viewing only.
- Health or accessibility information: only for as long as needed for your stay, then deleted.
- Unsuccessful job applications: up to 6 months.
- Cookies: for the periods shown in our consent preferences panel.
We may keep information for longer if we are required to by law or need it to deal with a complaint or legal claim.
11. Security
We use appropriate technical and organisational measures to protect your information, including secure, access-controlled systems, encryption in transit on our website, and contracts requiring our service providers to protect it. No system is completely secure, but if a breach occurs that is likely to put you at risk, we will tell you and the Information Commissioner's Office where the law requires.
12. Your rights
Under UK data protection law you have the right to:
- Access the personal information we hold about you and receive a copy.
- Rectification: have inaccurate or incomplete information corrected.
- Erasure: ask us to delete your information in certain circumstances.
- Restriction: ask us to limit how we use your information in certain circumstances.
- Portability: receive information you gave us in a commonly used electronic format, or have it sent to another organisation.
- Object to our use of your information where we rely on legitimate interests, and to direct marketing at any time.
- Withdraw consent at any time, where we rely on consent. This does not affect anything we did before you withdrew it.
To use any of these rights, email info@kabncompany.com. There is normally no charge. We may need to confirm your identity, and we will respond within one month (this can be extended by up to two further months for complex requests, in which case we will tell you why). Some rights are not absolute; if we cannot meet your request, we will explain why.
13. Complaints
If you are unhappy with how we have handled your personal information, please tell us first so we can put it right. You can complain by email to info@kabncompany.com, through our contact page, by phone, by post to our registered office, or in any other way you prefer. We will acknowledge your complaint within 30 days, look into it without undue delay, and let you know the outcome.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk/make-a-complaint or by calling 0303 123 1113. The ICO usually expects you to have raised your complaint with us first.
14. Children
Our website and services are not aimed at children. Bookings must be made by an adult who meets the minimum age in our Booking Terms and Conditions, and who is responsible for providing the details of any children in their party. We do not knowingly collect information directly from children. If you believe a child has given us their information, please contact us and we will delete it.
15. Other websites
Our website links to other websites, such as booking platforms, press articles and our partners. We are not responsible for how those sites handle your information, so please read their privacy policies.
16. Changes to this policy
We may update this policy from time to time, for example if the law or our services change. The latest version will always be on this page with the date it was last updated. If we make significant changes that affect how we use your information, we will let you know by email where we have your contact details.
17. Contact us
- Email: info@kabncompany.com
- Phone: +44 7392 712465
- Post: Kabn One Limited, The Granary, Hermitage Court, Hermitage Lane, Maidstone, Kent ME16 9NT
- Online: our contact page
Website Terms
For using www.kabncompany.com
Booking a stay? Your booking and stay are covered by our Booking Terms and Conditions, including payments, cancellations, deposits and house rules. The terms below cover use of this website only.
1. About us and these terms
www.kabncompany.com is operated by Kabn One Limited, trading as Kabn, a company registered in England and Wales (company number 11940157), registered office The Granary, Hermitage Court, Hermitage Lane, Maidstone, Kent ME16 9NT. VAT number GB410732635. Contact: info@kabncompany.com or +44 7392 712465.
These terms apply to everyone using our website. Bookings are governed by our Booking Terms and Conditions; if anything here differs from them, the Booking Terms and Conditions apply to your booking.
2. Using our website
You may use our website for your own personal, non-commercial purposes. All content on it, including photographs, films, drawings, text, the Kabn name and logo, and the cabin designs, belongs to us or our licensors and is protected by copyright and trade mark law. You may not copy, reproduce, republish or use it commercially without our written permission (ask us at info@kabncompany.com). Sharing a link to our pages is welcome.
You must not misuse the website: for example by introducing viruses, attempting to gain unauthorised access, scraping or harvesting content or data by automated means, or using it for anything unlawful. We may suspend access to the website at any time, for example for maintenance.
3. Information on our website
We take care to keep our website accurate, but it is for general information. Photographs and films show the cabins and surroundings as they are, but views, weather, seasons, wildlife and the landscape naturally change, and furnishings may be updated. Prices and availability are confirmed when you book.
4. Other websites
Our website links to other websites, such as press articles, partners and booking platforms. We do not control them and are not responsible for their content or how they handle your information. If you book with us through a third-party platform, that platform's own terms also apply to your booking.
5. Our responsibility for the website
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law, including your rights under the Consumer Rights Act 2015. We are not responsible for loss caused by the website being temporarily unavailable, or for loss that was not foreseeable. We use the website to describe our stays; it is not offered for business use, so we are not liable for any loss of profit, business or business opportunity.
6. Your personal information
We use your personal information as set out in our Privacy Policy above, including our use of cookies.
7. Changes to these terms
We may update these terms from time to time. The latest version will always be on this page.
8. Law and disputes
These terms are governed by Scots law. You can bring legal proceedings in the Scottish courts. If you live in England and Wales or Northern Ireland, you can also bring proceedings in your home courts. We will always try to resolve any concern with you directly first.
9. Contact us
- Email: info@kabncompany.com
- Phone: +44 7392 712465
- Post: Kabn One Limited, The Granary, Hermitage Court, Hermitage Lane, Maidstone, Kent ME16 9NT
- Online: our contact page
